April 20th, 2012
Cape Town International Airport (ACSA CTIA) has once again been awarded the Best Airport in Africa and the Best Airport in Africa for Staff Service Excellence at the SKYTRAX World Airport Awards.
This announcement comes shortly after having been awarded the Best Airport in Africa award by Airports Council International.
King Shaka International also received the Best Regional Airport SKYTRAX award. The award ceremony, which was the highlight of the week-long Passenger Terminal Expo 2012 in Vienna, Austria, was hosted live at the expo yesterday.
The SKYTRAX World Airport Awards were launched in 1999 and uses satisfaction surveys from those who matter most, the passengers, to determine quality and global passenger satisfaction. ACSA CTIA has won the two awards a number of times over the years since 2006, with the Best Airport in Africa Award having been won in 2006, 2008 and 2010 with the Staff Service Excellence scooped in 2010 and 2011.
The airport also scooped the 2nd Best Airport in the World for Friendliness of Staff in 2006 and 2008 as well as the 10th Best Airport in the World in 2010, which was a first for an African country to be in the Top 10 category.
"These achievements were made possible through and with the collective effort of all of the good men and women serving at Cape Town International Airport, heroes each and every one of them, committed to making a difference, one day at a time, one passenger at a time. This reminds us that an airport is not just a building; there is a strong team of people who work hard every day to create a positive airport experience for all," says Deon Cloete, General Manager, Airports Company South Africa: Cape Town International Airport. "The awards also re-affirm our commitment to continuous improvement and delivering the best service to all our airport users."
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