Cape Town International Airport walks away with two Skytrax World Airport Awards

April 20th, 2012

Cape Town International Airport (ACSA CTIA) has once again been awarded the Best Airport in Africa and the Best Airport in Africa for Staff Service Excellence at the SKYTRAX World Airport Awards.

This announcement comes shortly after having been awarded the Best Airport in Africa award by Airports Council International.

King Shaka International also received the Best Regional Airport SKYTRAX award. The award ceremony, which was the highlight of the week-long Passenger Terminal Expo 2012 in Vienna, Austria, was hosted live at the expo yesterday.

The SKYTRAX World Airport Awards were launched in 1999 and uses satisfaction surveys from those who matter most, the passengers, to determine quality and global passenger satisfaction. ACSA CTIA has won the two awards a number of times over the years since 2006, with the Best Airport in Africa Award having been won in 2006, 2008 and 2010 with the Staff Service Excellence scooped in 2010 and 2011.

The airport also scooped the 2nd Best Airport in the World for Friendliness of Staff in 2006 and 2008 as well as the 10th Best Airport in the World in 2010, which was a first for an African country to be in the Top 10 category.

"These achievements were made possible through and with the collective effort of all of the good men and women serving at Cape Town International Airport, heroes each and every one of them, committed to making a difference, one day at a time, one passenger at a time. This reminds us that an airport is not just a building; there is a strong team of people who work hard every day to create a positive airport experience for all," says Deon Cloete, General Manager, Airports Company South Africa: Cape Town International Airport. "The awards also re-affirm our commitment to continuous improvement and delivering the best service to all our airport users."

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User Comments

aSxonnvwDvIQyIsD

Submitted by Candy on Wed, 10/10/2012 - 05:24.

Until I found this I touhght I'd have to spend the day inside.

MvnbGWEoodDPKZ

Submitted by Shikha on Sun, 10/07/2012 - 22:59.

You're a real deep tnihekr. Thanks for sharing.

Long Term Parking costs astronomical

Submitted by CASW on Mon, 04/23/2012 - 10:11.

CT international is a pleasure at which to arrive or fly from.
However, ACSA should look at lowering the cost of long term parking, making it more affordable--I fly out of the country every second month for a full month, so a cheaper option would be very welcome in terms of the long term parking fees.
does anyone have any clue if there are other options here, I drive in from 200km away so nope Im not a CT local.
ACSA never responds to queries on this--always seeming to pass the buck so as to make a bucketload of money from us frequent travellers who are away for protracted periods.
the last time I parked at the airport-2 April-the ticket machines sis not work, the booms had jammed and on pressing the call button -we waited for over 13 minutes for assistance as the call button was also out of order and according to the very harrassed assistant who eventually came running to us from another location where they had been trouble shooting-they are having a lot of issues with the booms and the issuing of tickets?
keep up the good work on the other aspects

Good one

Submitted by Adrian Hill on Sun, 04/22/2012 - 12:23.

Obviously they didn't judge the signage....uh, what signage, oh yes, the little bit that is totally confusing

Just a pity the don't have a

Submitted by Anonymous on Sat, 04/21/2012 - 18:56.

Just a pity the don't have a clue about replying to emails!!

Cape Town airport

Submitted by Julio Costa on Sat, 04/21/2012 - 18:24.

This must be a joke. The new Cape Town airport isn't designed for convenience or efficiency, it forces the tired traveler to walk past innumerable shops on an unnecessary long U-shaped detour. When you eventually find your way outside there's nowhere for you to meet your ride. Ridiculous. The designers should be severely punished, not lauded.

CT International

Submitted by Awake-Asleep on Sat, 04/21/2012 - 14:24.

I actually amazed at the vote responses. Exposure to staff in any airport is minimal, particularly with electronic booking/boarding passes. Good flow of parking, pick-up and drop-off and easy to navigate in my opinion makes an airport good or bad. In this respect Cape Town sucks. I am convinced it was designed by an ergonomically challenged individual. I challenge anyone who has flown into CT domestic to challenge me on this. Essentially you end up in walking a huge U. I must admit, Departures is not bad. I for one am sorry that CT International keeps winning these awards, because it only tends to loll those in charge into a false sense of security that all is well and that they do not have to investigate how they can rectify what another commenter aptly referred to as a "cluster f#ck"

Cape Town International

Submitted by Capetonian overseas on Sat, 04/21/2012 - 13:27.

Well done Cape Town and especially to the staff at Cape Town International!! Keep up the fantastic work, let's show the rest of the world we are a great place to visit!! Clean up the crime and welcome international tourist to bolster the economy.

airports

Submitted by Peter Krummeck on Sat, 04/21/2012 - 13:11.

I had to laugh! A recent visitor thought she was being offered an alternative to Johannesburg: JHB International 'or' Tambo International! She wondered what had happened to Jan Smuts...?

@HOW? What? Do you want Or

Submitted by Anonymous on Sat, 04/21/2012 - 00:28.

@HOW?
What? Do you want Or Tambo airport to win it with the thousands of bags that go missing there each month?

THEFT

Submitted by Anonymous on Fri, 04/20/2012 - 21:54.

WE FLEW SAA ON TUE THIS WEEK TO FIND THAT 8 OF USD HAD OUR BAGS BROKEN INTO AND 7 WERE FROM OVERSEAS AND THIS WAS THERE FSIRT VISIT OUT COUNTRY JHB AIRPORT IS ROTTEN AS WE WERE TOLD THAT EVERY WEEK THEY GET VISTERS GOING TO REPORT THEFT
SO IT LOOKS LIKE THE PROBLEM IS STILL GOING STORN EVEN AFTER BEEN SHOWEN ON MNET
AIRPORT SA YOU NEED TO WAKE UP AS WE LOSING VISTERS TO OUR COUNTRY

Capetonian

Submitted by Jono on Fri, 04/20/2012 - 16:22.

Well done Mother City! Delivered again!

Well done guys, I have just

Submitted by nigel on Fri, 04/20/2012 - 14:15.

Well done guys, I have just one thing to add, please do something about the long dead passage between the international arrivals & the main terminal, at least put some pictures of Cape Town on the walls or something. When an international guest arrives the 1st impression is a long dark passage with grey walls & columns in the middle of the passage.